![]() | Frequently asked questions |
![]() | Installation |
![]() | How do I install AA on a new PC? |
![]() | How do I transfer data from another computer? |
![]() | My trial version of AA won't start |
![]() | Installing AA on a new PC - group practice checklist |
![]() | Using Access 2013-2016 |
![]() | My registration number won't work on the new PC |
![]() | How do I remove the security warning when AA opens? |
![]() | Do I have Windows 32 bit or 64 bit? |
![]() | ActiveXZip component doesn't install automatically |
![]() | Cannot open help file |
![]() | How do I install AA on a Mac? |
![]() | Can I run Access Anaesthetics on my iPad? |
![]() | Microsoft Access trial has expired |
![]() | Do I need Microsoft Office/Access? |
![]() | How to I set up AA to run on a network server? |
![]() | How can I access my system remotely? |
![]() | What are the benefits of different MS Access versions? |
![]() | Problems with Microsoft Access Versions |
![]() | What files can I safely delete from my AA folder? |
![]() | How can I add an AA shortcut to the Desktop? |
![]() | What does Runtime mean? |
![]() | Access Anaesthetics Trial Software |
![]() | Updating |
![]() | How do I know when an update is available? |
![]() | How frequently are updates released? |
![]() | How do I install updates? |
![]() | How do I know if I have the latest updates? |
![]() | AA can't find the updates that have been released |
![]() | No current subscription message in Web Update |
![]() | Can I get updates on a CD? |
![]() | How do I find out what version I have? |
![]() | My data file has not updated to the latest version |
![]() | Data file issues |
![]() | Attaching data files |
![]() | Doctor's file shows AAAA in the select provider window |
![]() | Doctor's file is missing |
![]() | Repair a data file |
![]() | How do I find the data files? |
![]() | How do I archive retired or obsolete doctors files? |
![]() | What are the data files? |
![]() | Error messages |
![]() | I can't open Access Anaesthetics |
![]() | How do I notify support of the errors? |
![]() | Microsoft access has encountered a problem and needs to close |
![]() | Disk or network error |
![]() | Unrecognised database format |
![]() | Error when compacting a doctor's file |
![]() | Backup failed with error message |
![]() | Can't find the input table or query |
![]() | Reserved error; there is no message for this error |
![]() | Emergency Recovery Utility |
![]() | Eclipse |
![]() | Contacting Medicare |
![]() | Why should I use Eclipse? |
![]() | What is my Minor ID? |
![]() | Where do I find the Eclipse Status website? |
![]() | How can I view a list of the Eclipse reason codes? |
![]() | I can no longer send claims or retrieve reports |
![]() | Can I send a claim for a private (not no-gap) patient? |
![]() | What is a Patient Claim (PC)? |
![]() | Do I need to enter the patient's address? |
![]() | What data is actually sent in an online claim? |
![]() | Why does my verification succeed with an incorrect date of birth? |
![]() | July 2015 Fund and Eclipse changes |
![]() | Sending claims |
![]() | Hospital provider numbers |
![]() | Provider number not accepted |
![]() | Is surname and DOB checked in patient verifications? |
![]() | Transmitting multiple first names |
![]() | Patient claim for child under 12 years |
![]() | Can't sent claim - MP does not accept AG claims |
![]() | Cannot transmit DVA claims |
![]() | How do I enter the Bupa Practice ID? |
![]() | Can I re-transmit an overdue claim? |
![]() | Can I re-transmit a rejected claim? |
![]() | Using the IFC code with Eclipse claims |
![]() | How can I see which IFC code was sent in a claim? |
![]() | Claim adjustments |
![]() | Item issues |
![]() | How do I insert the time for individual items? |
![]() | Using blood pressure monitoring items |
![]() | What if I have more than 14 items on an account? |
![]() | What is Service Text? |
![]() | What is the SD flag? |
![]() | What is the NNAC flag? |
![]() | Referrals and requests |
![]() | Referral rejected with 605 code |
![]() | Diagnostic imaging multiple rule applied to incorrect item |
![]() | Can't transmit prolonged epidural item |
![]() | I forgot to include an item in the claim |
![]() | Retrieving reports |
![]() | How can I view all Eclipse payments? |
![]() | I can't retrieve a processing report for a claim |
![]() | What happens if a claim is part-paid? |
![]() | The ERA is missing for a paid claim |
![]() | How do I manage a duplicated ERA? |
![]() | Unbalanced batch payment |
![]() | Canceling claims |
![]() | Can I cancel an Eclipse claim? |
![]() | How do I make a failed claim disappear? |
![]() | I have sent an Eclipse claim in the wrong doctors file |
![]() | Can I delete an Eclipse claim? |
![]() | Fund issues |
![]() | Westfund no longer works |
![]() | How do I update the list of health funds? |
![]() | Where do I find a fund's Eclipse code? |
![]() | Which health funds accept Eclipse claims? |
![]() | Installation and certificates |
![]() | Eclipse Registration |
![]() | Eclipse Installation Files |
![]() | How do I reinstall Eclipse? |
![]() | Error: Unable to find Java virtual machine |
![]() | How to set the Java environment variable |
![]() | PKI login failure |
![]() | Expired Location Certificate |
![]() | Expired Medicare Certificate March 2014 |
![]() | How do I renew a location certificate? |
![]() | What is HPOS and how do I install it? |
![]() | I have received a CD from Medicare labelled SHA2 |
![]() | Renewing an HPOS certificate |
![]() | PKI Certificate Manager download |
![]() | Satellite file issues |
![]() | What is a satellite file? |
![]() | Satellite Licence Details |
![]() | Creating a Satellite file |
![]() | How do I view a satellite file on my system? |
![]() | Outlook deleted the satellite file |
![]() | Error - field can't be found |
![]() | General account issues |
![]() | What are Open and Closed accounts? |
![]() | How do I address a copayment account to a patient's parent? |
![]() | How do I 'write off' an account? |
![]() | How do I restart the account numbers? |
![]() | How do I create an account for the gap? |
![]() | Can I print address labels? |
![]() | Can I insert a 'Due date' on the account? |
![]() | How can I print copayments for several accounts at once? |
![]() | How do I show a message on a copayment account? |
![]() | How do I set up reminders? |
![]() | What defines an in-hospital procedure? |
![]() | Should my accounts be labeled TAX INVOICE? |
![]() | How can I customise email messages? |
![]() | Deletions |
![]() | Can I recover a deleted account? |
![]() | Can I view a record of deleted accounts? |
![]() | Can I reuse a deleted account number? |
![]() | I can't delete an account |
![]() | Item number issues |
![]() | What is an RVG anaesthetic service? |
![]() | How can I have several versions of the same item number? |
![]() | Why does my ASA RVG account show MBS items? |
![]() | How can I add an item to the MBS book? |
![]() | How do I store my own fee for an item? |
![]() | How do I use the prone, obese and pregnancy modifiers? |
![]() | What item number should I use for a TAP block? |
![]() | Which nerve block items can I claim during an anaesthetic? |
![]() | Which items should I use for epidurals? |
![]() | Can I use 18216 with an anaesthesia service? |
![]() | Which item should I use for a PICC line? |
![]() | Can I use item 55054 with an anaesthetic service? |
![]() | Teleconference items from July 2011 |
![]() | Why does item 17690 have a zero fee? |
![]() | What is the diagnostic imaging multiple rule? |
![]() | Workcover insurers don't recognize ASA time items |
![]() | Using the multiple surgical rule |
![]() | How do I highlight specific items in the Items list? |
![]() | How do I use ASA item CV999? |
![]() | New age modifiers May 2020 |
![]() | New MBS Age Modifier for 3-4 yrs |
![]() | New telehealth items |
![]() | Fee issues |
![]() | What is the AMA rate? |
![]() | What is the VicWC time-based system? |
![]() | Health fund issues |
![]() | Notable fund issues |
![]() | What fund is this? |
![]() | BUPA Defence Contract (ADF_BUPA) |
![]() | How do I set up the funds correctly? |
![]() | How to change a fund's fee schedule |
![]() | Which funds allow copayments? |
![]() | AHSA Copayment rule change |
![]() | HBF has 3 schedules. Which should I use? |
![]() | GMHBA has several schedules. Which should I use? |
![]() | What is Frank Health Insurance? |
![]() | What is Budget Direct Health Fund? |
![]() | What fund is health.com.au? |
![]() | NIB associated funds - Apia, Qantas, United |
![]() | NIB and Honeysuckle Health |
![]() | NIB Copayments? |
![]() | Manchester Unity merging with HCF |
![]() | What funds does BUPA cover? |
![]() | BUPA and the perfusion item 22060 |
![]() | How do I bill AHSA funds? |
![]() | Which funds are part of AHSA? |
![]() | AHM moving from AHSA to MP |
![]() | Which AHSA schedule should I use if I work in two states? |
![]() | Westfund's Eclipse code changed in August 2011 |
![]() | Using the new ADF Contract from Medibank Health Solutions |
![]() | ADF defence base addresses in Sydney |
![]() | Why does HCF pay more than the schedule fee? |
![]() | How do I enter the Bupa Practice ID? |
![]() | Grand United has left AHSA |
![]() | Health fund gapcover links |
![]() | HCF Fee update effective December 2016 |
![]() | Using the 'Bupa Hospital' flag |
![]() | GU Health - new fee updates |
![]() | Using WAG fees at Joondalup 2020 |
![]() | MyOwn Health Insurance |
![]() | Are fund details updated automatically? |
![]() | Data entry |
![]() | Keyboard shortcuts |
![]() | I entered some accounts into the wrong doctor. Can I move them? |
![]() | How do I use item templates? |
![]() | I can't access any item templates |
![]() | What is an LSPN? |
![]() | Patient's age is not showing |
![]() | How do I edit data in lookup tables? |
![]() | Payments |
![]() | Flagging a payment as a co-payment payment |
![]() | Using date received and date banked |
![]() | Estimates |
![]() | How do I add banking details to a printed estimate? |
![]() | How do I add GST to a single item? |
![]() | Reporting |
![]() | How do I change report columns? |
![]() | Documents |
![]() | What are snapshots? |
![]() | I cannot view snapshots |
![]() | Can I delete older snapshots? |
![]() | What is the 'Exists' checkbox on the Documents page? |
![]() | Can I create PDF files from Access Anaesthetics? |
![]() | How do I save an account as a PDF and view it later? |
![]() | Can I email accounts? |
![]() | AA Virtual Server |
![]() | General guidelines for using the virtual server |
![]() | Cloud server Terms & Conditions |
![]() | Cloud server security considerations |
![]() | Logging onto the server from overseas |
![]() | Changing your server password |
![]() | How to log onto the server |
![]() | Logging onto the server from a Mac |
![]() | Miscellaneous |
![]() | Why do some dates appear in the US format MM/DD/YYYY? |
![]() | I can't close the system with the x on the top right |
![]() | How do I export data to Excel? |
![]() | Can AA do billing for a surgeon or surgical assistant? |
![]() | How do I reorder the List of Accounts? |
![]() | Billing services using AA |
![]() | Terms and Conditions |
![]() | Privacy Policy |
![]() | Recent email notices |
![]() | 2022 April 7 |
![]() | 2022 March 11 |
![]() | 2022 March 6 |
![]() | 2022 February 10 |
![]() | 2021 December 7 |
![]() | 2021 November 6 |
![]() | 2021 July 17 |
![]() | 2021 July 6 |
![]() | 2021 July 3 |
![]() | 2021 April 16 |
![]() | 2021 March 26 |
![]() | 2021 March 11 |
![]() | 2021 March 8 |
![]() | 2021 March 2 |
![]() | 2020 December 18 |
![]() | 2020 December 14 |
![]() | 2020 December 2 |
![]() | 2020 November 9 |
![]() | 2020 September 9 |
![]() | 2020 August 15 |
![]() | 2020 August 7 |
![]() | 2020 July 17 |
![]() | 2020 July 1 |
![]() | 2020 May 29 |
![]() | 2020 May 26 |
![]() | 2020 May 1 |
![]() | 2020 April 20 |
![]() | 2020 March 18 |
![]() | 2020 January 16 |
![]() | 2019 December 20 |
![]() | 2019 December 17 |
![]() | 2019 December 14 |
![]() | 2019 November 30 |
![]() | 2019 November 17 |
![]() | 2019 November 11 |
![]() | 2019 November 5 |
![]() | 2019 October 31 |
![]() | Installing updates |
![]() | Server 2020 March 18 |
![]() | Server 2020 March 16 |
![]() | Server 2020 March 16 |
![]() | Server 2020 January 13 |
![]() | Server 2019 October 3 |
![]() | Server 2019 September 2 |
Copyright © 2022 Hybrid Software Pty Ltd