Access Anaesthetics FAQ

PKI login failure

PKI login failure

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PKI login failure

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This message means that Eclipse cannot transmit because of a problem with the Medicare location certificate. This could be any one of the following.

 

The Location certificate is not installed.
You have entered an incorrect password into the Eclipse Menu > Setup window. This needs to match the password you used when you installed the location certificate. This is not the password supplied by Medicare.
You have entered an incorrect location certificate folder into the Eclipse Menu > Setup window.
Your location certificate has expired.

 

For more details, see How do I reinstall Eclipse?