Frequently asked questions |
Installation |
How do I install AA on a new PC? |
How do I transfer data from another computer? |
My trial version of AA won't start |
Installing AA on a new PC - group practice checklist |
Using Access 2013-2016 |
My registration number won't work on the new PC |
How do I remove the security warning when AA opens? |
Do I have Windows 32 bit or 64 bit? |
ActiveXZip component doesn't install automatically |
Cannot open help file |
How do I install AA on a Mac? |
Can I run Access Anaesthetics on my iPad? |
Microsoft Access trial has expired |
Do I need Microsoft Office/Access? |
How to I set up AA to run on a network server? |
How can I access my system remotely? |
What are the benefits of different MS Access versions? |
Problems with Microsoft Access Versions |
What files can I safely delete from my AA folder? |
How can I add an AA shortcut to the Desktop? |
What does Runtime mean? |
Access Anaesthetics Trial Software |
Updating |
How do I know when an update is available? |
How frequently are updates released? |
How do I install updates? |
How do I know if I have the latest updates? |
AA can't find the updates that have been released |
No current subscription message in Web Update |
Can I get updates on a CD? |
How do I find out what version I have? |
My data file has not updated to the latest version |
Data file issues |
Attaching data files |
Doctor's file shows AAAA in the select provider window |
Doctor's file is missing |
Repair a data file |
How do I find the data files? |
How do I archive retired or obsolete doctors files? |
What are the data files? |
Error messages |
I can't open Access Anaesthetics |
How do I notify support of the errors? |
Microsoft access has encountered a problem and needs to close |
Disk or network error |
Unrecognised database format |
Error when compacting a doctor's file |
Backup failed with error message |
Can't find the input table or query |
Reserved error; there is no message for this error |
Emergency Recovery Utility |
Eclipse |
Contacting Medicare |
Why should I use Eclipse? |
What is my Minor ID? |
Where do I find the Eclipse Status website? |
How can I view a list of the Eclipse reason codes? |
I can no longer send claims or retrieve reports |
Can I send a claim for a private (not no-gap) patient? |
What is a Patient Claim (PC)? |
Do I need to enter the patient's address? |
What data is actually sent in an online claim? |
Why does my verification succeed with an incorrect date of birth? |
July 2015 Fund and Eclipse changes |
Sending claims |
Hospital provider numbers |
Provider number not accepted |
Is surname and DOB checked in patient verifications? |
Transmitting multiple first names |
Patient claim for child under 12 years |
Can't sent claim - MP does not accept AG claims |
Cannot transmit DVA claims |
How do I enter the Bupa Practice ID? |
Can I re-transmit an overdue claim? |
Can I re-transmit a rejected claim? |
Using the IFC code with Eclipse claims |
How can I see which IFC code was sent in a claim? |
Claim adjustments |
Item issues |
How do I insert the time for individual items? |
Using blood pressure monitoring items |
What if I have more than 14 items on an account? |
What is Service Text? |
What is the SD flag? |
What is the NNAC flag? |
Referrals and requests |
Referral rejected with 605 code |
Diagnostic imaging multiple rule applied to incorrect item |
Can't transmit prolonged epidural item |
I forgot to include an item in the claim |
Retrieving reports |
How can I view all Eclipse payments? |
I can't retrieve a processing report for a claim |
What happens if a claim is part-paid? |
The ERA is missing for a paid claim |
How do I manage a duplicated ERA? |
Unbalanced batch payment |
Canceling claims |
Can I cancel an Eclipse claim? |
How do I make a failed claim disappear? |
I have sent an Eclipse claim in the wrong doctors file |
Can I delete an Eclipse claim? |
Fund issues |
Westfund no longer works |
How do I update the list of health funds? |
Where do I find a fund's Eclipse code? |
Which health funds accept Eclipse claims? |
Installation and certificates |
Eclipse Registration |
Eclipse Installation Files |
How do I reinstall Eclipse? |
Error: Unable to find Java virtual machine |
How to set the Java environment variable |
PKI login failure |
Expired Location Certificate |
Expired Medicare Certificate March 2014 |
How do I renew a location certificate? |
What is HPOS and how do I install it? |
I have received a CD from Medicare labelled SHA2 |
Renewing an HPOS certificate |
PKI Certificate Manager download |
Satellite file issues |
What is a satellite file? |
Satellite Licence Details |
Creating a Satellite file |
How do I view a satellite file on my system? |
Outlook deleted the satellite file |
Error - field can't be found |
General account issues |
What are Open and Closed accounts? |
How do I address a copayment account to a patient's parent? |
How do I 'write off' an account? |
How do I restart the account numbers? |
How do I create an account for the gap? |
Can I print address labels? |
Can I insert a 'Due date' on the account? |
How can I print copayments for several accounts at once? |
How do I show a message on a copayment account? |
How do I set up reminders? |
What defines an in-hospital procedure? |
Should my accounts be labeled TAX INVOICE? |
How can I customise email messages? |
Deletions |
Can I recover a deleted account? |
Can I view a record of deleted accounts? |
Can I reuse a deleted account number? |
I can't delete an account |
Item number issues |
What is an RVG anaesthetic service? |
How can I have several versions of the same item number? |
Why does my ASA RVG account show MBS items? |
How can I add an item to the MBS book? |
How do I store my own fee for an item? |
How do I use the prone, obese and pregnancy modifiers? |
What item number should I use for a TAP block? |
Which nerve block items can I claim during an anaesthetic? |
Which items should I use for epidurals? |
Can I use 18216 with an anaesthesia service? |
Which item should I use for a PICC line? |
Can I use item 55054 with an anaesthetic service? |
Teleconference items from July 2011 |
Why does item 17690 have a zero fee? |
What is the diagnostic imaging multiple rule? |
Workcover insurers don't recognize ASA time items |
Using the multiple surgical rule |
How do I highlight specific items in the Items list? |
How do I use ASA item CV999? |
New age modifiers May 2020 |
New MBS Age Modifier for 3-4 yrs |
New telehealth items |
Fee issues |
What is the AMA rate? |
What is the VicWC time-based system? |
Health fund issues |
Notable fund issues |
What fund is this? |
BUPA Defence Contract (ADF_BUPA) |
How do I set up the funds correctly? |
How to change a fund's fee schedule |
Which funds allow copayments? |
AHSA Copayment rule change |
HBF has 3 schedules. Which should I use? |
GMHBA has several schedules. Which should I use? |
What is Frank Health Insurance? |
What is Budget Direct Health Fund? |
What fund is health.com.au? |
NIB associated funds - Apia, Qantas, United |
NIB and Honeysuckle Health |
NIB Copayments? |
Manchester Unity merging with HCF |
What funds does BUPA cover? |
BUPA and the perfusion item 22060 |
How do I bill AHSA funds? |
Which funds are part of AHSA? |
AHM moving from AHSA to MP |
Which AHSA schedule should I use if I work in two states? |
Westfund's Eclipse code changed in August 2011 |
Using the new ADF Contract from Medibank Health Solutions |
ADF defence base addresses in Sydney |
Why does HCF pay more than the schedule fee? |
How do I enter the Bupa Practice ID? |
Grand United has left AHSA |
Health fund gapcover links |
HCF Fee update effective December 2016 |
Using the 'Bupa Hospital' flag |
GU Health - new fee updates |
Using WAG fees at Joondalup 2020 |
MyOwn Health Insurance |
Are fund details updated automatically? |
Data entry |
Keyboard shortcuts |
I entered some accounts into the wrong doctor. Can I move them? |
How do I use item templates? |
I can't access any item templates |
What is an LSPN? |
Patient's age is not showing |
How do I edit data in lookup tables? |
Payments |
Flagging a payment as a co-payment payment |
Using date received and date banked |
Estimates |
How do I add banking details to a printed estimate? |
How do I add GST to a single item? |
Reporting |
How do I change report columns? |
Documents |
What are snapshots? |
I cannot view snapshots |
Can I delete older snapshots? |
What is the 'Exists' checkbox on the Documents page? |
Can I create PDF files from Access Anaesthetics? |
How do I save an account as a PDF and view it later? |
Can I email accounts? |
AA Virtual Server |
General guidelines for using the virtual server |
Cloud server Terms & Conditions |
Cloud server security considerations |
Logging onto the server from overseas |
Changing your server password |
How to log onto the server |
Logging onto the server from a Mac |
Miscellaneous |
Why do some dates appear in the US format MM/DD/YYYY? |
I can't close the system with the x on the top right |
How do I export data to Excel? |
Can AA do billing for a surgeon or surgical assistant? |
How do I reorder the List of Accounts? |
Billing services using AA |
Terms and Conditions |
Privacy Policy |
Recent email notices |
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Installing updates |
Server 2020 March 18 |
Server 2020 March 16 |
Server 2020 March 16 |
Server 2020 January 13 |
Server 2019 October 3 |
Server 2019 September 2 |
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