Privacy statement

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HealthBase respects your privacy. We comply with the recent Privacy Amendment Act 2001 effective 21 December 2001 and with the 10 National Privacy Principles (NPP).


The Information we collect


We collect personal information about our clients for the primary purpose of supplying support for our software products.


Personal account information


We record your name, address, telephone number(s) and email address. We may record limited computer hardware and software configurations if explicitly provided (we do not collect this via our website). This may include your Computer ID number for the purpose of providing a registration number for use with out software. We may make notes on our dealings and correspondence with you. We record details of payments made to us and of correspondence to or from you. We record all email correspondence. We do not record credit card numbers on computers.


Recording website activity


We record limited information on all visits to our website for statistical purposes. This cannot identify individual visitors. Information recorded includes computer operating system, browser version and host name.




A cookie is a small file created by your web browser to assign a unique identification to your computer. Cookies are used to allow us to identify visitors so that we can personalise your experience in visiting our site. We do not currently use cookies, but may do so in the future.


Access to information


You may request to know what information we hold on your behalf at any time.


Changing your information


You can make changes to your personal information by notifying us by mail, fax, telephone or email. We shall acknowledge the changes have been made to our records. We will send you details of the information annually when you renew your support plan.


Disclosure of information


We will not disclose your personal information to any third party except where you have provided express permission, or where required to do so by law.


Security of information


We maintain your records on secure standalone computers or internet-connected computers operating behind a secure firewall. No personal information currently exists on our website. However, in the future, we may keep a limited database of usernames and passwords to allow secure access to our website by registered clients. Paper based records are maintained in an office used by HealthBase staff only, with no access to the general public or other clients. Electronic backups may be held at locations outside the HealthBase office. We take all precautions to ensure that your personal information remains private and secure.